Answer centre

Everything that matters about TrustVCC

Clear answers on card issuance, moving funds, pricing tiers, security and support.

01

Service and cards

What is TrustVCC and who is it for?

TrustVCC is one workspace for issuing and managing virtual cards. It is built for media buyers, performance teams, e-commerce operators, freelancers, online purchases and subscriptions.

How do I issue a card?

Open the issuance section in your account, choose a BIN, payment network and currency, then confirm the operation. The new card details will appear under My Cards.

Which currencies and payment networks are available?

Cards are available in USD / EUR / GBP on Visa and Mastercard. Choose the combination that fits the payment flow when you issue the card.

02

Balance and card operations

How do I load funds onto a card?

Select an active card, enter the amount to move from your USD balance and confirm. The load fee follows your current Start, Pro or VIP tier.

Can I return unused card funds to my balance?

Yes. In your account, withdraw funds to your balance; the remainder returns to your main balance. The card-to-balance withdrawal fee is 0%.

What is a premium BIN?

A premium BIN is a selected card profile for payment flows that call for a specific network, region and set of parameters. Issuance is $30; standard issuance is $20.

03

Fees and pricing tiers

What fees does TrustVCC charge?

Balance top-up is 1%. Card load is 3% on Start, 2.5% on Pro and 2% on VIP. Card-to-balance withdrawal is 0%. External withdrawal is free (0%). Issuance is $20, or $30 for a premium BIN.

How do I fund my balance?

Funding is available in USDT over the TRC20 network. The minimum is $50, and the fee for crediting your USD balance is 1%. The address and transaction status are available in your account.

How are Start, Pro and VIP tiers assigned?

Your tier follows card-load turnover over the last 30 days: Start below $25,000, Pro from $25,000 up to $100,000, and VIP from $100,000. Recalculation is automatic.

04

Security, withdrawals and support

How do I secure my account with 2FA?

Enable two-factor authentication in profile settings, scan the QR code with an authenticator app and confirm the six-digit code. Keep the backup codes for account recovery.

How long does a withdrawal take?

Every request goes through manual moderation. Timing depends on the current queue and transaction review; the live status is shown in your account, and support can clarify it through a ticket.

How do I contact support?

Open a ticket in your account and describe the request. The support team is available 24/7, with the full conversation and status kept in one thread.

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TrustVCC FAQ — virtual cards, fees and funding