1. Balance
Funds on your USD Balance that have not been spent remain yours. You may at any time return the unspent remainder from a Card to the Balance — no fee is charged for the return (0%).
Refund Policy
This Refund Policy explains how balance funds, fees and funds held on Cards are handled when you want your money back. It forms an integral part of the Terms of Service.
2. Service fees
Fees already charged for a service actually rendered — for example, the card issuance fee or the fee for a completed card load — reflect a service performed and are as a rule non-refundable, except in cases provided for by law or where the service was not rendered by us.
3. Failed and duplicate operations
If a balance or card top-up was paid for but not executed because of a technical failure on our side, or if an amount was charged twice, contact support: we will investigate and correct confirmed errors by returning the amount charged in error to your Balance.
4. Withdrawals
You may request a withdrawal of the available Balance to an external USDT (TRC-20) address; the withdrawal fee is shown before you confirm. Withdrawals are carried out following manual review to the address you specify; a completed blockchain transfer cannot be reversed by us.
5. How to submit a request
To submit a refund or correction request, write to [email protected] or Telegram @trustvcc, stating your account email and the details of the operation concerned. We aim to review requests promptly.
6. Changes
We may update this Refund Policy from time to time. The current version is always available on this page.