No amount of training could have helped the medical professionals with the massive hit to the economy with the advent of the novel coronavirus. Businesses are still feeling the ill effects of the sputtering economy. Doctors and nurses were idling as cautious patients canceled appointments and put off routine checkups so they could stay away from crowded areas and unventilated rooms. On top of these economic misfortunes, not all healthcare professionals are trained for better doctor office management.
Starting your doctor management practice can be demanding in terms of time, investment, and other involved risks. The entrepreneurial debut can be hard for healthcare professionals because of their lack of knowledge and training in business management. But today it takes a thoughtful blend of solution blend technology and old-school morals to make your medical practice more productive. Regardless of your medical practice’s size and specialty, customer service can make and break the business. With the right knowledge and skills, any manager can handle better doctor office management responsibilities such as:
- Training, supervising, and scheduling staff
- Maintaining and organizing records
- Accounting and bookkeeping
- Constantly improving quality
However, we’re sharing a few strategies and tools to help you grow your practice.
Develop an Effective Communication Strategy
Having transparent communication can be challenging for hospital areas, however not addressing issues because of a lack of communication can create poor doctor office management. It’s essential to create a warm environment that makes your staff feel comfortable and part of the team. Which directly involves getting to know them better and communicating with them about their needs. To elaborate on communication skills there are mainly three components – verbal, nonverbal, and para verbal. Non-verbal communication includes body language like gestures, posture, and facial expressions. And para verbal communication includes the tone, pitch, pacing, and volume of your voice.
Communication not only involves understanding the verbal components but also eliciting emotional needs. Having transparent communication management will have a positive impact on the patient’s psychology and mental health.
Make your Practice a Unique Brand
It may seem foolish to mention but in order to make your practice stand out over your competitors, you should determine what’s unique about your practice and then advertise it as a brand. This entails deciding what you want your doctor’s office to be known for and who are your target clients. You can also take the help of social media platforms to showcase your expertise. More and more people are active on social channels – Facebook, Twitter, Youtube, or Instagram to find services.
Have the Patient Paperwork Ready Beforehand
Collecting medical history adds a significant portion of time to the appointment process. Coupled with the unavoidable pile of paperwork and appointment forms. With technology advancements, patients can fill out forms and submit their medical history in advance, saving time for everyone involved. For instance, if you see 10 patients per day and each appointment lasts an hour, you’re spending around 10 hours on patient care every day. Despite this, if the patient completes their medical history at home your average appointment time will be decreased, giving you extra hours. Pre-appointment paperwork can impact the efficiency of the doctor’s office management.
In a busy practice, one person can’t handle all the tasks by themselves. Sometimes the key to giving everyone a little extra time is delegating, not multitasking. In fact, because of the constant switch between different modes and readjusting, multitasking can kill productivity. Each member of your team should have a list of tasks that they should complete every day. Making a list can improve efficiency tracking and keep the team informed about your expectations. A few tips you can take help from while delegating tasks:
- Delegate the tasks based on the responsibilities, strengths, and weaknesses
- Take enough time to train the staff
- Once you have delegated, let go
- Accept that not everyone will perform effectively right away
You can also consider outsourcing to reduce the burden and increase efficiency.
Cross-Train your Staff
Proper staff training is crucial for better doctor office management. It’s imperative that your front desk staff knows how to deal with impatient and huffy patients. You can also try cross-training your staff so that in case of any emergency your well-trained team will be able to fill other people’s shoes. During the training sessions make it clear that you have a culture of teamwork and flexibility. Always be open to feedback and have a positive attitude. You can also arrange phone training sessions if you have any remote workers.
Always Stay Patient-Centered
Regardless of all the better doctor office management and innovative ideas, your main priority should always be your patients. The use of the newest technology and effective communication will not matter if the patient is not satisfied with your services. Therefore, effective doctor office management lies in staying patient-centered.
Invest in a Break Room
Workplace burnout can impact real badly on your employee’s health. Consider investing in a relaxing break room so that your team will have a place to unwind and reenergize so that they can keep their productivity high all day. Encourage the team to bring out books and magazines they like to read. Install a coffee machine, a comfortable seating arrangement, and some games in the relaxing zone.
Consider Expanding your Services
Stay updated on all the changing demographics in your field and keep making changes according to your needs. For instance, if there are kids in your area you should consider collaborating with a pediatrician for better doctor management or if there are more seniors you can run some campaigns for free checkups and suggestion camps to grow your clinic’s name.
Stay Updated on the Latest Medical Technology
Medicine is the most advancing field. In order to grow your medical practice, be sure to be equipped with the most current equipment, software, and tools. There are X-ray machines, ECG machines, an EMR system, medical billing software, accounting software, and other specialized clinical equipment. While all the materials will differ based on your specialization.
Automate Your Practice to Save Time
Technology can often complete tasks more efficiently and quickly. Integrate with better doctor office management software to increase your practice’s efficiency. Invest in Picktime, a web-based medical scheduling software. Rated the best in the industry for serving the happiest customers and being the trusted leader by G2, Capterra, and Crozdesk. From medical to education to business events Picktime can serve every business.
Using Picktime you’ll get a book now widget, a personalized booking page, and a unique URL for your website. With its user-friendly interface, you can easily maintain patient databases and staff scheduling at multiple locations. Using Picktime you’ll get 247 email support, SMS & email reminders with reduced no-shows and cancellations. Not only this you can manage upfront payment just integrate with any of your favorites – PayPal, Square, or Stripe and handle advance payments and invoicing at your fingertips. Signup for free today to know more about the plans and features.
Losing loyal patients is the direct result of poor service and management. We hope the above-shared tips will help you to regain the lost revenue because of social distancing and the Covid pandemic.